Program Manager Sr (Program Quality)-TaMoLe at Catholic Relief Services October 2025

Note: This is a remote position supporting Tanzania, Mozambique, and Lesotho (TaMoLe).  Relocation or international benefits is not being offered for this role. 

Job Summary

You will provide program quality technical and management support in line with Catholic Relief Services (CRS) program quality principles and standards, donor guidelines, and industry best practices to the countries in your assigned ESARO country hub. This position will support CRS program offices in Tanzania, Mozambique and Lesotho (TaMoLe). Your work will advance the delivery of high-quality programming to the poor and vulnerable and enable scaling results. Your technical knowledge and program management experience and skills will contribute to determining how effective, adaptive, innovative and scalable CRS’ programming is across the region.

Roles and Key Responsibilities

• Contribute to the advancement of the country strategy, in alignment with Vision 2030 and regional priorities, including the advancement of influence goals and donor engagement plans. Provide technical support to CP teams, remotely and on-site, for strategic planning and prioritization.
• Support design and delivery of quality assurance systems, including how to best apply program PQ and technical standards, best practices, partnership principles, and M&E. Help ensure a cross-sectoral approach integrating gender, SDP mainstreaming, and climate.
• Lead or support the development of the technical design of new projects, including formal and informal proposal products. Advise project teams on integrating donor strategies, priorities and technical requirements into CRS’ approach. Contribute to CP efforts to preposition and leverage results from their work.
• Coordinate capacity strengthening initiatives for staff and partners through helping develop learning and training strategies and agendas/curriculums, leading virtual learning events, conducting trainings and workshops, and mentoring and coaching to CP staff.
• Advance knowledge management and learning by coordinating research studies, assisting with reviewing and documenting program impact, supporting design and delivery of learning events and sharing best practices, and coordinating production of internal/external learning products.
• Provide program quality management surge support to fill short-term CP gaps and support projects during program start-up, close-out, or other delivering key milestones in the project cycle.

Knowledge, Skills and Abilities 

• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Strong written and oral communication skills
• Strong presentation, facilitation, training, mentoring, and coaching skills
• Proactive, resourceful and results-oriented
• Proficiency in Microsoft Office Publisher, Word, PowerPoint, Excel and Outlook.

Preferred Qualifications

• Master’s Degree
• Knowledge of CRS Partnership strategy and Partner management experience is an advantage.

Required Languages: English

Travel: Must be willing to travel up to 35 %.

Supervisory Responsibilities: Yes

Qualifications

Basic Qualifications

• Master’s Degree in International Relations or a related field required.
• At least 5 – 8 years relevant international working experience in an advisory or management role with progressive responsibilities, ideally with an international NGO.
• At least 3 years of supervisory experience, including performance evaluation, coaching and mentoring.
• Previous experience providing technical assistance and developing successful proposals for external donor funding is required.
• Demonstrated application of technical principles and concepts. General knowledge of other related disciplines to ensure proper cross-sectoral approach.
• Experience in business development, project design and proposal development including technical writing.
• Experience in mentoring, coaching, facilitation and training applying adult learning principles and practices.
• Experience with program monitoring and evaluation, including applying data collection tools and methodologies, data analysis, and data presentation.
• Experience and skills in networking and relations with donors, peer organizations, and faith-based and civil society partners. Understanding of partnership principles.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

About Us

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

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