Website CNS Group
CNS Group is primarily an agile HR Consultancy firm based in Tanzania, offering a wide range of HR solutions such as executive search, recruitment, outsourcing, training and development, employee engagement, and general HR consulting and advisory services.
Sales and Marketing Officer
Department: Operations
Work Location: Across the Country
Job Summary
The Sales and Marketing Officer is responsible for promoting and selling air tickets, tourism packages, and other travel-related services. The role involves customer engagement, market research, partnership development, and ensuring high-quality service delivery to maximize sales performance and customer satisfaction.
Key Responsibilities
1. Sales & Business Development
- Proactively sell air tickets and tourism packages to individuals, travel agencies, and corporate clients.
- Develop and maintain strong client relationships to ensure customer retention.
- Identify new business opportunities and establish partnerships with hotels, tour operators, and other travel service providers.
- Negotiate deals with corporate clients to increase bulk ticket sales and travel service subscriptions.
2. Marketing & Promotions
- Develop and execute marketing strategies to promote ticket sales and tourism packages.
- Organize promotional campaigns, digital marketing initiatives, and social media advertisements to boost customer reach.
- Represent the company at travel expos, industry conferences, and networking events.
3. Customer Service & Client Relations
- Provide excellent customer service by handling inquiries, assisting with bookings, and resolving issues promptly.
- Offer professional advice on flight schedules, fares, visa requirements, and travel regulations.
- Handle customer complaints and escalate complex issues to management when necessary.
4. Market Research & Competitive Analysis
- Analyze industry trends, competitor strategies, and customer preferences to refine sales approaches.
- Monitor airline pricing structures and recommend competitive pricing models.
- Gather client feedback and use insights to improve service offerings.
5. Reporting & Performance Tracking
- Prepare daily, weekly, and monthly reports on sales performance, marketing activities, and revenue generation.
- Track and evaluate the effectiveness of marketing campaigns and recommend improvements.
- Collaborate with the finance department to ensure proper invoicing and payment tracking.
Job Requirements
Education & Experience
- Diploma or Bachelor’s Degree in Sales, Marketing, Business Administration, Tourism, or a related field.
- Minimum 2 years of experience in sales, marketing, or travel consultancy.
- Knowledge of airline ticketing systems such as Amadeus, Galileo, or Sabre is an added advantage.
Technical & Soft Skills
- Strong sales, negotiation, and business development abilities.
- Excellent communication skills (verbal & written).
- Customer service excellence and professionalism in handling client issues.
- Proficiency in Microsoft Office and digital marketing tools.
- Ability to work under pressure and meet sales targets.
Language Skills
- Excellent verbal and written communication skills in English.
- Proficiency in additional languages is an added advantage.
How to Apply
Interested candidates should apply through one of the following options:
- Website: www.careers-page.com/cns-group-limited
- Email: hr@cnsgroup.co.tz
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To apply for this job email your details to hr@cnsgroup.co.tz