- Full Time
- Kigoma
Website World Vision - Tanzania
World Vision - Tanzania
ICT Officer – Job Description
About Us
With over 70 years of experience, we focus on helping the most vulnerable children overcome poverty and experience fullness of life. We support children of all backgrounds, even in the most dangerous places, motivated by our Christian faith.
Join our 34,000+ staff working in nearly 100 countries and be part of transforming children’s life stories.
Key Responsibilities
1. User Support & Client Service – 30%
Activities
- Serve as the first point of contact for day-to-day technical support to end users.
- Travel regularly to field offices to offer ICT support.
- Respond to Level 1 & 2 support via phone, email, and remote tools.
- Log all support requests into the ServiceNow system.
- Provide courteous and professional interaction with clients.
- Provide application user-access services.
- Support development and achievement of service-level objectives.
- Conduct ICT clinics and knowledge-transfer sessions.
- Prepare computer setups for new staff and office relocations.
- Request and create new user and email accounts (with Systems Administrator).
End Results
- Reliable availability of IT infrastructure and applications.
- Increased customer trust and improved organizational culture.
- Better understanding of organizational applications.
- Improved user experience and satisfaction.
- Strong security and controlled access to systems and data.
2. ICT Systems Deployment & Maintenance – 25%
Activities
- Participate in deployment and upgrades of IT systems and infrastructure.
- Install and perform minor repairs to hardware, software, and peripherals.
- Configure and install PCs, laptops, printers, mobile devices, etc.
- Deploy new or upgraded images and software.
- Support video-conferencing equipment.
- Diagnose and resolve hardware/software issues.
- Provide temporary solutions until permanent fixes are implemented.
End Results
- Reduced equipment failures and consistent device performance.
- High availability of business applications.
- Safeguarded IT resources.
- Timely support for staff operations.
- Enhanced performance across programs, finance, and sponsorship activities.
3. Compliance, Data Protection & Backup – 5%
Activities
- Ensure adherence to ICT controls, guidelines, and regulations.
- Protect user data and ensure regular backups to WVT data servers.
- Review operational processes for compliance.
- Train users on ICT security policies.
- Clean infected equipment in case of malware/virus incidents.
- Maintain data logs and software installations as per policies.
End Results
- Confidentiality, integrity, and availability of ICT systems.
- Reduced abrupt device failures.
- Reliable and high-integrity data.
- Adequate support during system upgrades and changes.
- Strong disaster-recovery readiness.
4. Network Administration – 25%
Activities
- Monitor network to ensure functionality and availability.
- Configure network devices: routers, switches, Cisco Meraki, etc.
- Lead installation, upgrading, and maintenance of LAN infrastructure.
- Install and troubleshoot cabled and wireless network systems.
- Coordinate with ISPs to enforce SLAs, report outages, and secure rebates.
- Support mobile devices and productivity tools (Skype, WebEx, etc.).
End Results
- Robust, secure, and reliable network with minimal downtime.
- Quick recovery from connectivity outages.
- Seamless communication across teams and offices.
5. Performance Monitoring & Documentation – 10%
Activities
- Track performance metrics and identify recurring issues.
- Participate in integration and user-acceptance testing.
- Manage customer satisfaction surveys and improvement plans.
- Create and update technical documentation and user guides.
- Document configuration changes, upgrades, and procedures.
- Manage computer asset inventory, including movement, withdrawal, and reconciliation.
End Results
- Reduced recurring issues.
- Improved efficiency through proper stewardship of assets.
- Accurate and up-to-date asset inventory records.
Qualifications
Required Professional Experience
- Minimum 2 years in networking/telecommunications.
- ITIL Certification (preferred).
- CCNA Certification (preferred).
- MCP Certification (preferred).
Required Education
- Bachelor’s degree/Advanced Diploma in IT, Computer Science, Computer Engineering, or related field.
Preferred Knowledge & Skills
- Strong knowledge of wireless networks, LAN/WAN architectures.
- Excellent understanding of Internet technologies, TCP/IP, routing, and security.
- Proficient in Microsoft Windows OS configuration and administration.
- Skilled in Microsoft Office and Lotus Notes.
- Excellent interpersonal and communication skills.
- Strong analytical, problem-solving, and negotiation skills.
- Customer-focused mindset and ability to prioritize organizational needs.
- Strong time-management and teamwork skills.
- Willingness to travel and work under harsh conditions.
- Fluent in spoken and written English.
Work Environment & Travel
- Office-based with frequent field travel.
- Travel requirement: 40% (Domestic/International).
- On-call availability required.
- Must be able to live and work in remote/harsh environments.
Key Working Relationships
| Contact | Purpose |
|---|---|
| IT Manager | Direction, supervision, strategic guidance |
| IT Systems Administrator | Operational guidance and professional development |
| Help Desk Admin | Handling customer requests and issues |
| IT Network Administrator | Joint planning, consultation, professional development |
Core Competencies
- Deliver Results
- Be Accountable
- Improve and Innovate
Applicant Types Accepted
Local Applicants Only
To apply for this job please visit worldvision.wd1.myworkdayjobs.com.