Application Support Analyst Job Vacancy at FINCA Microfinance Bank (T) Limited

Full Time

Website FINCA Microfinance Bank (T) Limited

FINCA Microfinance Bank is a financial institution providing savings and loans throughout the country, promoting financial inclusion to small entrepreneurs

Application Support Analyst Job Vacancy at FINCA Microfinance Bank (T) Limited.

Validity period: 02/02/2024 – 08/02/2024
Duty Station: FINCA Head Office, Dar es Salaam
Position: Application Support Analyst
Department: Information Services and Operations


Application Support Analyst provides support for all incidents, changes and services requests pertaining to applications managed by IS and Operations Department.


  • Ensure Core Banking System and all applications are running and performing at optimal level, under supervision of Applications Manager.
  • Ensure Systems Database replication is running smoothly and systems backups are taken on daily basis
  • Addresses and resolves applications incidents and requests; Analyze applications incidents and requests; after problem analysis, engages other resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
  • Can customize source basic source codes for various In-house applications.
  • Maintenance, administration, monitoring, problem management and production for databases to ensure high-availability of systems and services.
  • Must collect, store, manage, and enable the ability to query the organization’s metadata
  • Be able to translate a data model or logical database design into an actual physical database implementation and to manage that database once it is implemented
  • Management of security aspects to the assigned systems, databases, integrity controls, related records and recovery control (ensuring all data is retrievable in an emergency
  • Parameterize Core Banking System and other applications according to analyzed requirements.
  • Manage and monitor ORACLE and MS Database replication and backups for all application systems.
  • Act as central point of all applications managed by IT department.
  • Works closely with members of the application and infrastructure teams on timely resolution of reported incidents/issues.
  • Ensure all reported and logged issues are well analyzed, defined and resolved with recorded resolutions.
  • Provide second level applications technical support to end users.
  • Monitor applications performance and provide periodic reviews for such applications
  • Work closely with Project Manager on Change and Service requests analysis and change process management.
  • Analyze and document problems and resolutions in defined standards and Knowledge Base systems

Qualifications and Experience.

Knowledge, Skills & Abilities required:

  • Demonstrates ability and desire to learn Core Banking Application, Infrastructure components, and other technologies.
  • Understands applications hosting platforms, such as WebLogic, Apache, IIS, Tomcat etc.
  • Fundamental knowledge in programming languages, such as PHP, C# and Java (or other)
  • Understands customer support processes and techniques.
  • Ability to analyze, structure and solve IT related problems.
  • Competency in MS office application products.
  • Knowledge with Database management systems (Oracle, MS SQL etc)
  • Knowledge with service desk management.
  • Knowledge with reports development platforms.
  • Knowledgeable in ITIL
  • Knowledge in Orbit-Rubicon Core Banking Application will be added advantage.


  • Must have two years’ experience in supporting Core Banking Systems, Digital Systems, Agency banking, Internet Banking, Mobile banking and other applications


  • Bachelor’s degree in computer science or related field.

Apply: Send your CV not later than February 8, 2024 to

#Only shortlisted candidates will be contacted

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