Card Operations Manager Job Vacancy at I&M Bank (T) Limited

Job Purpose

Manager Card Operations of Banks/’s card products in line with the Bank’s overall strategy.

Key Responsibilities/Tasks

Operations:

·       Process Card related transactions e.g. such as verification in the core banking and related systems.

·       Manage Visa card settlement (locals and internationals) and mobile banking related transactions

·       Manage prepaid Visa (MasterCard)

·       Liaise with relevant vendors in resolving as cards and issues.

·       Manage card ordering process e.g. upload of card data, receiving from vendors and dispatching to branches

Compliance:

·       Ensure effective implementation of Bank’s operations, procedures and policies regarding card products

Customer Service:

·       Attend to customer/branch queries/complaints related to alternate channels

Risk Management:

·       Coordinate the review of risk control self-assessments (RCSA) for cards in liaise with Senior Manager Centralized Operations and Head of Risk and perform monthly and quarterly testing of indicator (KRI), RCSA process.

·       Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.

·       Ensure effective adoption and utilization of risk management tools

·       Drive remediation of risk management exceptions identified during audit or risk reviews

·       Promote risk management culture

Audit Compliance:

·       Respond to Audit (internal and external) queries related to alternate channels

Regulatory Compliance:

·       Manage regulators’ queries related to alternate channels in coordination with branches

Administration:

·       Provide management reports to senior management for board updates e.g. sales and performance reports in regard to products under card

·       Work in liaison with ICT to ensure system uptime to support business and availability

·       Support the head of operations in preparing ABC related budget for board approval by providing inputs

·       In charge of overall card staff management e.g. day to day supervision, leave management, training, mentoring, coaching, performance appraisal etc. within the unit

·       Perform any other duties as may be assigned by the immediate supervisor from time to time

Skills, Knowledge and Abilities

·       Analytical skills

·       Presentation skills

·       Knowledge in Microsoft applications

·       Communication skills

·       Interpersonal skills

Academic / Professional Qualifications

·       Bachelor’s degree in business administration or any other related field

Working Experience Required

·       A minimum of 5years of working experience at Manager/Senior Officer level