Customer Care Job Vacancy at Sumwood

Join Our Team at Sumwood Furniture Workshop (Customer care)

Are you passionate about furniture and dedicated to providing exceptional customer service? Sumwood Furniture Workshop based in ARUSHA region is seeking a dynamic individual to join our team as a Customer Care Personnel. This position is ideal for someone who thrives in a hands-on environment and is committed to ensuring customer satisfaction.

Responsibilities:

– Handle all customer inquiries, orders, and issues promptly and professionally.

– Provide knowledgeable assistance regarding our indoor and outdoor furniture products.

– Process orders accurately and efficiently.

– Maintain a positive and helpful attitude in all customer interactions.

– Collaborate with the sales and production teams to ensure seamless customer experiences.

– Assist with showroom management and maintenance.

– Serve refreshments (coffee, tea, water) to customers visiting our workshop.

Duties:

– Respond to customer emails, phone calls, and in-person inquiries.

– Manage customer accounts and update information as needed.

– Coordinate with logistics for timely delivery and installations.

– Resolve customer complaints and issues with diplomacy and tact.

– Update inventory records and assist with stock management.

Skills and Specifications:

– Excellent communication skills, both verbal and written, in English and Swahili.

– Professional appearance with top-notch office etiquette.

– Strong interpersonal skills with a customer-oriented approach.

– Organizational and multitasking abilities.

– Proficiency in basic computer applications (MS Office, email, internet). 2

– Previous experience in customer service or a related field is preferred .

– Knowledge of furniture materials, styles, and construction is a plus.

– Confidence and ability to handle customer interactions with poise and empathy.

Benefits:

– Competitive salary based on experience.

– Opportunities for growth and advancement within our expanding company.

– Training provided to enhance your skills and knowledge of our products.

– A supportive and collaborative work environment.

How to Apply:

If you are enthusiastic about furniture craftsmanship and delivering outstanding customer service, we want to hear from you Please submit your resume and a cover letter outlining your qualifications and interest in the position to info@sumwood.co.tz

Apply before 10 July 2024

Join Sumwood Furniture Workshop and become a valued member of our team dedicated to crafting quality indoor and outdoor furniture and exceeding customer expectations. We look forward to welcoming you aboard