Groups and Events Coordinator Job Vacancy at Belmond – South Africa

We are looking for a committed and enthusiastic Groups and Events Coordinator to join our wonderful Groups and Events team. Here at Mount Nelson, our venues provide the perfect setting; whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our team puts together some incredible events. If you have previous experience within the events industry then we would love to hear from you.

• Preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event.
• Quote and contract all potential business through all available booking channels.
• To optimise sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients.
• Manage site inspections in conjunction with the Sales team.
• Spend time in each function / event to ensure that the guests and organisers are well looked after and to support banqueting where needed.
• To ensure that function sheets are compiled accurately on a weekly basis and that any changes are recorded on change sheets and distributed to the relevant parties.
• Maintain close working relationships with all other departments in the Company; keeping them updated and involved in all details of upcoming functions and groups.
• Ensure you remain knowledgeable on all aspects relating to the hotel room configuration and banqueting operation and services available; menu options, beverage knowledge, wine lists, function room layout, hotel room layout etc.
• Inform other departments and follow up with regards to special instructions / requests.
• Preparing the daily change sheet and distributing accordingly. Performing daily banking duties.
• Preparing the weekly function run pack and distributing accordingly.
• Taking refunds, commission claims etc. to accounts daily.
• Printing of all menus, name place cards and door cards.
• Assisting clients with floor plans when required with the use of Visio.
• Qualifying group enquiries in the absence of the Sales Manager or Groups and Events Manager.
• To ensure that function sheets and Group file covers are compiled and distributed on a weekly basis and that any changes are recorded on change sheets and distributed to the relevant parties.
• In the absence of the manager, attend weekly Groups meetings to ensure sufficient follow up and information shared with Sales team.

• Diploma or degree from a reputable hotel school – preferred .
• 3-5 years Groups and Events experience, within a luxury environment -preferred.
• Previous junior sales and reservations experience – advantageous.
• Strong verbal and written communication skills.
• Excellent computer literacy.
• Excellent organisation and time management skills.

Competitive basic salary

Incentives scheme

Medical aid & pension fund benefit

Internal Belmond discounts

Loyalty and recognition rewards programme

Employee Assistance Programme

On going Learning and Development opportunities

Regular community, social and staff welfare events