IT Technician Job Vacancy at Dnata

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make.

If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata! dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

dnata Zanzibar are looking for enthusiastic, dedicated and qualified team member to join our IT Team.

***Please note, this opportunity is open to Tanzanian Nationals only***

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. He/She will maintain and restore normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for dnata and external clients.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability.

Responsibilities

• Carries out servicing and repairs activity in accordance with IT standards
• Carries out all pre-requisite works for the installations of computers, peripheral devices, telephone, and other infrastructure components
• Carries out routine preventative maintenance of various types of computers, printers, kiosks and other data communication equipment and peripherals used in dnata
• Maintains spares, to ensure stock thresholds are met and regular updates are provided for current requests and future projects for repair of any faulty devices
• Tests and accepts new releases of all software upgrades, enhancements, and modifications to ensure timely implementation of system upgrades to maximise benefits from improved business functionalities
• Conducts application specialist training programmes for users on new developments and functionalities to ensure that the systems are effectively and optimally utilised for their business benefits
• Liaise and coordinate with external IT providers/stakeholders to ensure optimal deployment and usage of IT systems
• Troubleshoot o365 issues including connectivity, access, and mobility.
• Administering Deputy, Service Now, Dynamics 365application
• Support access to BRS, FIDS, MMS, Telematics, ARINC Systems
• Support & manage Emirates Leisure & Retail requirements
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work.

Requirement

• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles

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