- Full Time
- Dar es Salaam
- Applications have closed
Website Jaza Energy Inc
Jaza is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity.
Jaza believes that a mix of people, technology and capital can connect Jaza’s market to the future of how people live and work around the world.
The company builds solar-powered shops, called hubs, which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service, empowering the Jaza team to become leaders, entrepreneurs and drivers of economic growth within their communities.
For more information on what we are building, check out www.jazaenergy.com
Job Description:
- Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 150 active customers L7, 1.5M monthly recurring revenue and ARPU > $2.9
- Resolving service interruptions at the Hub level and timely resolving customer complaints.
- Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
- Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
- Coordinate with Technicians to resolve all technical issues in Hubs and ensure Hub Uptime.
- Reinforcing, building and coaching on competencies and behaviors of Jaza Stars, Super Stars, Inventory Stars and Technicians that demonstrate effective compliance of brilliant basics.
- Assign Hub tech issues which need immediate assistance to the Technicians that may result in service interruption.
- Supporting the Technicians on transport and other resources necessary to accomplish tasks in the field
- Manage customer service experience at the Hub level by timely resolving charging issues and supporting Jaza stars in resolving customers’ complaints.
- Identify potential growth problems and suggest prompt solutions
- Build and maintain relationships with local government officials and represent the company in all legal affairs.
Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum 3-5 years of experience in team leadership and management roles, preferably within the energy, FMCG, or related industries.
- Deep understanding of operational processes, including inventory management, logistics, and customer service.
- Experience in implementing and managing operational procedures and ensuring compliance with company policies.
- Demonstrated ability to lead, motivate, and develop high-performing teams.
- Strong coaching and mentoring skills.
- Strong understanding of business principles, including profit & loss management, budgeting, and financial performance analysis.
- Ability to develop and execute strategic growth plans.
- Proven ability to drive revenue growth and achieve business objectives.
- Strong customer orientation with a focus on customer satisfaction and building long-term customer relationships.
- Ability to analyze data, identify trends, and make data-driven decisions.
Closing Date: 1st April 2025
How to Apply:
Please follow the link provided below.