Job Title: Reservations Officer.

Location: Arusha, Tanzania

About Us: Planet Lodges is hiring new talent for multiple openings at our brand-new SPA and existing properties. We are seeking passionate, experienced professionals to join our team. Get ready for an exciting career with a company that values customer satisfaction and employee growth.

Job Summary: As a Reservations officer, you will be pivotal in managing bookings and inquiries, ensuring a smooth reservation experience for all agents, tour operators and direct guests.

Key Responsibilities:

• Receive and process all booking requests from all booking channels.
• Quoting and preparing itineraries.
• Ensure full payment of bookings is made in line with the booking terms and conditions.
• Engage, discuss, and provide solutions to agents based on their requirements.
• Process and issue detailed booking documentation to agents as required.
• Ensure that records are properly kept and archived per company policy.
• Make follow-ups for provisional bookings and outstanding payments.
• Promptly confirm bookings, subject to available rooms and within defined booking policies.
• Process all reservation inquiries, ensuring all the time that the best solution is provided to the agents.
• Collect, update, and communicate/share all the necessary details concerning guest arrivals to the lodges daily.
• Respond immediately and accurately to any lodge or accounts queries about guest details.
• Prepare any reports as may be required from time to time.
• Issue accurate invoices and reservation summaries to agents.
• Arrange all processed vouchers/documents and ensure that they are carefully & and correctly archived daily.

Qualifications:

• Education: A diploma or certificate in hospitality, tourism, business administration, or a related field is often sufficient
• Proven experience in a hotel reservations or front desk role, ideally 2-4 years in a similar capacity.
• Problem-solving abilities to manage last-minute changes, cancellations, and booking issues.
• Strong communication skills (verbal and written) to interact with guests, staff, and other departments.
• Proficiency in reservation software and excellent computer skills; Knowledge of ResRequest System a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with leading and growing brands in the Tanzanian tourism industry.
• Collaborative and supportive work environment.
• Potential for professional growth and development with access to world class training and workshops.

How to Apply

Please submit your CV and a cover letter outlining your relevant experience and passion for the role to Careers@Planet-Lodges.com

Application Deadline: Saturday June 14th 2025.

Note: Only shortlisted candidates will be contacted for interview