Sales Support Manager Job Vacancy at d.light

Full Time
  • Full Time
  • Arusha

Website d.light

d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy

Sales Support Manager Job Vacancy at d.light

Job Description

The incumbent will undertake administrative job duties as it pertains to the d.light sales department. Utilizes skills to make certain that all salespeople have the proper equipment and merchandise to do their job. Meets with sales employees to make new plans regarding sales or how to improve the business.
  • Operational Support

    • Coordinate and support the development and execution of sales plans, ensuring all activities are within budget and ROI is achieved.

    • Responsible for organizing and coordinating all sales review meetings on a daily, weekly, monthly, and quarterly basis; maintaining a tracker for all agreed action points to ensure closure,

    • EC support on all issues i.e. validation, creation, weekly stocks follow-up,

    • Team communication on business changes and work with the National Training Manager to ensure team training is done,

    • Ensure field teams get tools of the trade as required,

    • Manage sales commissions review across channels: analysis and administration for sales commissions, initiatives, ranking, and data and follow up with finance on timely payments of teams daily commissions, incentives and also (weekly regional support + monthly reconciliation) daily, weekly & monthly.

    • Sales teams complaint handling and management,

    • Coordinate multi-channel administrative support across zones.

  • SOP and Compliance

    • Ensure proper KYC is done and well documented on a daily basis,

    • Creation and implementation of policies as required,

    • Quality of sale and Upsell checks on a daily basis,

    • Ensure control of processes for field evaluations, audits, and training of the sales team and SEPs.

  • Fleet Management

    • Fuel Management: ensure all fleet have fuel as approved, card creation & dispatch, issue resolutions for teams as they arise on a daily, weekly or monthly basis.

    • Timely vehicle and motorbikes monitoring on a daily basis.

  • Reporting

    • ROI reports – team support, fleet reports (Weekly/Monthly),

    • Daily and Monthly reports i.e Upsell reports, hourly sales (Daily),

    • Sales Presentations (Weekly/Monthly),

    • KYC Reporting (Thrice a week).


  • Between 3 – 5 years of experience in sales and or sales business analysis,

  • Relevant undergraduate degree from a recognized university,

  • Demonstrated success in a sales business analytics, business operations

  • Ability to understand high-level business strategies, translate them into system and process requirements, and ensure local execution and business impact,

  • Highly Analytical and demonstrated ability to extract key business insights through data analysis,

  • Computer proficiency, especially competency with Microsoft Office (Excel, word & PowerPoint), experience with data visualisation tools

  • Superior verbal and written communication skills, with an emphasis on tact and diplomacy,

  • Reporting Skills, Attention to Detail,

  • Business driven, excellent organizational, project management, presentation and time-management skills

  • Passion for social enterprise and people development.

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