General Manager (andBeyond Serengeti Under Canvas)

Reference: EA_SUC_GM | Job Type: Permanent, Live-in Position

Location: Serengeti National Park, Tanzania

Posted: 10 November 2025 | Closing Date: 21 November 2025 13:38

About &Beyond

&Beyond is a company built on remarkable people who are passionate about their roles, dedicated to the guest experience, and committed to the sustainability of communities and the environment. Every employee, or ‘&Beyonder,’ contributes significantly to the company’s success and global impact.

🎯 Key Responsibilities

This role requires disciplined, inspirational leadership and effective management to ensure the highest levels of productivity and service excellence, with the &Beyond values at the core.

1. Leadership & Culture

• Provide disciplined and inspirational leadership to the Serengeti Under Canvas team.
• Ensure &Beyond values are actively engaged and nurtured within staff teams.
• Mentoring and coaching Heads of Department (HODs) and junior managers.
• Engaging with the people, the culture, the work style, and the expectation.

2. Operational & Asset Management

• Regular assessment of the functionality, efficiency, and strength of all operational equipment, vehicles, generators, and buildings.
• Structure and equipment: assessing, planning, budgeting, and repairing all buildings and equipment.

3. Business & Financial Management

• Overall responsibility for budget creation and management.
• CAPEX structuring and planning responsibility.
• Business efficiencies: focusing on cost control and sourcing local produce.
• Overall Day-to-Day Management of the camps (Under Canvas one and two), including all back-of-house departments.

4. Guest Experience & Product Development

• Product development on guest experience: covering the lodge, food, game experience, and all guest touch points.
• Hosting all Agents, Media, and VIP Groups.
• Work directly with the Head of Housekeeping, Head Butler, and Camp Managers to ensure &Beyond Lodge and Service standards are always maintained.
• Creating an environment where the &Beyond Golden Thread is continuously met and visible.

5. Human Capital & Development

• Overall responsibility for all Human Capital in the camps, ensuring all labour relations, leave, and medical funds are managed correctly.
• Maintaining and enhancing the Human Capital structure—understanding and adherence.
• Create annual and monthly training plans for all departments.
• Create and maintain a skills development plan, including external training and exchanges.

6. Stakeholder Relations

• Relationship building with staff, guests, governmental departments, the community, and the industry (agents and other lodges).
• Development: working with the Wild Impact in community development and proactive wildlife conservation in the Serengeti.

📚 Knowledge, Skills, and Experience Required

Knowledge (Qualifications or Training Programs)

• Hotel Management certificate or related field.
• Valid driving license.

Previous Work Experience

• At least 10 years Management Experience in a 5-star operation.
• Previous experience in running a five-star operation with over 20 beds.
• At least 5 years Management Experience in East Africa.
• Experience in the service industry, especially dealing with guests and staff.

Skills Required

• Strong financial capabilities and Computer Skills.
• Strong leader with good interpersonal skills and communication (with staff and guests).
• Energetic, proactive, and compassionate, with a well-developed concept of world-class guest experience.
• Attention to detail, diligence, and self-motivation to meet deadlines.
• Lateral thinking ability and initiative.
• Must be able to cope under pressure.
• Willingness/ability to share information and teach and inspire others.