Website Sun King
Sun King
Job Profile: After-Sales Manager – Tanzania
Location: Arusha, Tanzania
Experience Level: Senior Management (8+ years)
Company: Sun King
Role Purpose
The After-Sales Manager leads the national service operations team. The primary mission is to ensure world-class customer support, manage complex warranty ecosystems, and optimize technical service delivery to build long-term customer loyalty and business profitability.
Key Strategic Responsibilities
1. Service Operations & Strategy
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Strategic Planning: Define and execute long-range strategic plans for the after-sales business in alignment with global Sun King strategy.
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Efficiency & Profitability: Maximize the service department’s efficiency and financial health while scaling for future business growth.
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Standards: Meet rigorous KPIs, including Service Level Agreements (SLAs), Turnaround Time (TAT), and Net Promoter Scores (NPS).
2. Team Leadership & Development
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Management: Supervise and mentor a diverse team of After-Sales Executives, Technicians, and support staff.
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Capacity Building: Design and lead training programs to improve technical troubleshooting and high-level customer handling skills.
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Growth: Foster a culture of professional development through the Sun King Centre for Leadership.
3. Warranty & Supply Chain Coordination
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Administration: Oversee the entire warranty lifecycle, including complex approvals, rejections, and auditing.
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Spare Parts Management: Optimize inventory levels to ensure parts are available when needed while maintaining cost-efficiency.
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Procurement: Liaise with global and local stakeholders to ensure the timely arrival of technical components.
4. Systems, Process & MIS
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Digital Transformation: Partner with technology teams to ensure CRM and service applications meet the needs of the Tanzania market.
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Process Design: Develop and implement new, automated processes to transform manual service operations.
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Reporting: Provide high-level MIS (Management Information Systems) reports, identifying bottlenecks and implementing optimizations.
5. High-Level Stakeholder & CRM
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Escalations: Directly manage relationships with key clients and resolve high-priority escalations.
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Compliance: Ensure all service operations comply with Tanzanian industry regulations and company policies.
Candidate Requirements
| Category | Requirement |
| Education | Degree in Engineering (or related field). An Advanced Degree (MBA/MSc) is a strong advantage. |
| Experience | 8+ years of success in after-sales management (Electronics, Solar, or Telecom). |
| Leadership | Proven track record of managing large, multi-functional technical teams. |
| Soft Skills | Critical thinking, composure under pressure, and elite communication abilities. |
| Values | Humility, entrepreneurial spirit, and a mission-driven approach to energy access. |
Summary of Benefits
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Global Exposure: Work within a genuinely international environment across 12 countries.
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Leadership Development: Access to specialized management pathways.
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Purpose: Drive a sustainable venture that replaces kerosene/diesel with clean energy for 20M+ homes.
How These Roles Fit Together (Organizational Insight)
If you are looking at these roles as a group, here is how the hierarchy typically functions:
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After-Sales Manager (Tanzania): Oversees the entire national strategy, budgets, and high-level KPIs.
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Senior Service Technician (Phones): Reports to the After-Sales Manager; handles the specific technical lifecycle of mobile devices and e-waste.
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Inverter Team Leader: Manages the field-based sales and technical agents specifically for high-capacity power systems.
To apply for this job please visit sunking.pinpointhq.com.