Website Airtel Tanzania PLC
Tanzania's leading provider of prepaid, postpaid mobile, Internet services & Mobile Money.
Key Account Manager – Relations at Airtel Tanzania PLC
Key Account Manager – Relations
Job Description
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Clean Bills and minimized bill disputes
- Cooperate with Credit Control and KAMs on account reconciliation and clean Up
- Ensure all changes, deactivations and cancellations are attended as communicated by the customer
- Ensure the customers contact details are always and correctly updated in the system for correct delivery of E-Bills and KCI
Churn Management
- Drive customer involvement of the assigned portfolio of business accounts.
- Perform 10 health check calls per day
- Perform 5 customer visits per week
- Highlighting and closing all issues escalated by the customers on service disappointments and complaints
Customer Retention and Support
- Assist customer with services upgrades and Additional requests of customers
- Ensuring assigned base is at 100% Biometric registration compliant
- Decrease customer complaints by offering the customer permanent solutions for excellent customer experience
- Manage transitional large, acquired accounts
Reports and Delivery
- Tagging/ Recording all cases escalated through corporate helpdesk in CRM and timely closure of tickets
- Ensuring all customer escalations and complaints are handled in a timely manner
- High Usage Reports and RACE issues raised are closed timely
- Submission of reports on the daily calls and visitations along with the issues raised by the customers
Qualifications
Educational Qualifications & Functional/Technical Skills
- University Degree in Business Administration, Accounting, Finance or equivalent
- IT Literacy
- Basic knowledge in Microsoft Office, Accounting and reconciliation
Relevant Experience
- 3 years’ experience in dealing with customer relations
- 1-2 years’ experience in credit control/ handling receivables/ Customer relations
- Strong Analytical skills and problem-solving skills
- Excellent and effective communication skills, both orally and in writing
Other requirements
- Strong commercial acumen and able to identify sales opportunities
- Performance driven
- Moral and ethical Cultured
- Not fazed by pressure, always deliver on promises
- Strategic thinking
- Flexibility
- Ability to concentrate & control emotions
How to Apply:
Please follow the link provided below.
To apply for this job please visit erey.fa.em3.oraclecloud.com.