Revenue Assurance & Fraud Management Manager At Airtel Tanzania PLC, Dar es Salaam – November 2025

Airtel Money Revenue Assurance & Fraud Management (Tanzania Operation)

Why Airtel Africa?

Airtel Africa is for those who are driven by passion, energy, and a can-do attitude. We value innovation with an entrepreneurial spirit. By choosing Airtel, you join a winning team committed to championing diversity and delivering solutions that enrich communities. We offer a brilliant opportunity to build a career in your field of expertise across our different operating companies in Africa. We are an equal opportunity employer fully committed to diversity and inclusion.

Main Responsibilities

1. Strategic Leadership and Department Management

• Participate in developing the strategy and departmental guidelines for the Tanzanian operation in coordination with the Head, Airtel Money RA&FM.
• Develop resources, including structure, staffing operations, Managers, and Analysts.
• Select and implement solutions for Airtel Money Revenue Assurance (RA) and Fraud Management (FM).
• Develop the policy, procedure, and process framework for Airtel Money RA & FM.
• Provide guidance on solving RA & FM operational problems and ensure a root cause analysis is performed for all KPIs beyond admissible parameters.
• Drive process efficiency and effectively run the Airtel Money RA department.

2. Revenue Leakage Prevention & Billing Integrity

• Establish, implement, and manage policies and procedures for periodic reconciliation of revenue streams.
  • This includes customer acquisition/retention, order entry, usage, invoicing, and switch-to-bill reconciliation.
• Perform periodic reconciliation of reciprocal compensation revenue (roaming and Interconnect).
• Identify issues and areas of potential revenue leakage and exposure.
• Determine root causes and design/recommend changes to operational business processes and systems to minimize risk and exposure.

3. Product Assurance and Change Management

• Establish and implement policies, procedures, and approaches to effectively partner with system departments and the change management function.
• Perform quality assurance (QA) testing on key processes and system changes that impact the recording, processing, and billing of revenue-producing events.

4. Monitoring, Reporting, and Tool Optimization

• Monitor, review, and take corrective actions based on observations made by consultants, auditors, or internal/external reviews on control weaknesses.
• Establish and improve the proper utilization of the Airtel Money RA tool.
• Build team knowledge about Airtel Money RA in respective areas (Carrier, Processes, Technical & IT, and Fraud).
• Provide reports to senior management outlining progress, quantified benefits, and future exposures using the Airtel Money Revenue Assurance & Fraud Monthly Package.

🎓 Qualifications and Experience

Educational Qualifications & Technical Skills

• Required: Degree in IT, Computer Science, or any other related field.
• Preferred: Postgraduate in Data systems & Analysis.
• Advantage: Professional qualification in System Auditing (CISA).
• Technical:
  • Proficient in querying a large amount of data using SQL queries.
  • In-depth knowledge of GSM Networks, IN, and IT Billing & Provisioning Systems.
  • Good understanding of data models and various IT platforms/solutions.

Relevant Experience

• Experience: Minimum 12 years working experience in a related field.
• Industry: Experience must be from Telecoms, Fintech, or Banking Industries.
• Skills: Strong analytical, technical, and reporting skills.

Behavioral Requirements

• Ability to work and deliver under pressure and squeezed timelines.
• Take ownership and have strong follow-through skills.
• Ability to consistently deliver accurate results on-time and hold others accountable.
• Exceptional eye for details.
• Project management and planning skills.
• Ability to work effectively in a team environment as well as individually.
• Must be a quick learner with high integrity.
• Ability to build strong relationships in a matrix environment to resolve conflicts and negotiate priorities.

Equal Opportunity Employer Statement

NMB Bank Plc is an Equal Opportunity Employer. Female candidates and people living with disabilities are strongly encouraged to apply.